Where can I find my UPS tracking number?
What are some tips I should know when creating my personalized label?
It is usually best to select the largest font that still allows your wording to fit on a label. A wine label is pretty small and so the font is even smaller. We do adjust font size if we need to when we look over labels, but we do not want to alter your label too much! If we do, we will contact you for your approval.
Your label will look best if you crop your photo so that the people or focal point are as large as possible. Crop your photo so that extraneous things are not in the photo. Again, a wine label is small and you want your sweetheart to see herself, not the brick wall next her.
Leave us any comments about your order at checkout under, yes, you got it! - order comments. Let us know if you need your order delivered at a later date in the month or year, if you need your order as fast as possible, or anything else we should know. (We are happy to do all we can to help the procrastinators out there!)
How do I upload a label I created on my own?
I'm buying multiple bottles for an event, is there a discount?
How are my personalized labels applied to the wine bottle?
Do you charge a set up fee? How much do you charge for helping with my label?
How do you make your etched wine bottles and etched beer growlers?
Can I just make my own label at home?
Will there be billing information in my package?
What type of Growlers do you sell?
We sell a gorgeous, high-quality 64 ounce glass growler. Each one is deeply etched with your unique design! Unlike screen printing, the design won't wash away.
May I purchase a personalized label only?
At this time, we do not sell personalized wine labels only at WineGreeting.com. However we are happy to announce, that we sell them on our Etsy shop. So please visit us there for many custom wine label options! Click here for our Etsy Shop
How can WineGreeting help me with my order?
Do I need to be 21 years old to purchase a custom bottle of wine?
What is your return policy?
If UPS is not able to obtain an adult signature and your order is returned to us, we will not be able to offer a refund for this personalized product. We are happy to reship your wine to an address you choose. UPS will charge another shipping fee as this is a new shipment for them. We will not charge to make a new personalized bottle, if necessary.
How much will it cost to ship my wine?
What if I cannot be home to sign for my WineGreeting?
If you've ordered a custom beer growler, have no fear! UPS will leave your package for you.
However, if you're purchased a personalized wine bottle and then realize that you (or your Aunt Sue) will not be home to sign for your wine. Call us right away! If we have not shipped your order, we can simply change the address. If we have shipped your order, we can do two things to assist you.
1. We can have it held at a UPS shipping facility (not a UPS store) at no additional cost for you to pick up. If your order is held at a UPS store, they will most likely charge a fee when you pick it up.
2. We can have the delivery address changed and UPS charges $12.50 for this service.
Keep in mind - UPS will make 3 attempts to deliver your personalized wine bottle. If they are not able to obtain an adult signature, they will return your order to us. But wait! There is still hope. We monitor all deliveries and will have your order held at a shipping facility until you are able to pick it up.
How long will it take to get my personalized bottle of wine?
After receiving your order, our processing time to create your custom wine bottle is 1 - 4 business days. Personalized wine labels take 1-2 business days to create. Our custom etched growlers and etched wine bottles take 1-4 business days to create.
After your order is created, the delivery time will depend on the option you select. For example: If you choose 2nd Day Air at checkout, the shipping time will take 2 days. This does not effect how long it takes us to process your order. You will receive an email from UPS with your tracking information when we ship your order. It may be hiding in your spam folder though! If you need your order by a certain date, please let us know! We will do whatever we can to help you get your order when you need it.
You can see how long it will take UPS to deliver your order using GROUND delivery on our shipping page. (See our Shipping Calculator Here)
Can you leave the package at my door?
Can you ship packages to the state where I live?
Our personalized beer growlers ship to each state in the U.S.! Wine is a different story as there are many regulations. Therefore, we ship wine in accordance with each state's alcohol regulation policy. We ship to all states in the U.S. with the exception of: Alabama, Arkansas, Delaware, Kentucky, Mississippi, Oklahoma, and Utah. (We are currently adding Pennsylvania to our list of states we ship to!) Live in a state we don't ship to and want more information regarding the legality of shipping? (or what you can do to help open up your state), please visit http://freethegrapes.org/
Do you ship internationally?
How will my package look upon delivery?
We realize that many of our orders will be gifts and mailed directly to your lucky recipient, so your package will be shipped in a box that upon opening is a beautiful presentation. We use environmentally-friendly packaging that also ensures your personalized wine bottle will arrive in a perfect condition. The wine is delicious, the thought is very sweet, but appearances matter too!